Shell77 is committed to protecting the privacy and data security of every member's personal information. This document transparently explains how we collect, use, store and protect your information.
Privacy at Shell77 is not merely a written policy — it is a core value that shapes every technical and operational decision we make in managing member data.
All data transmitted between your device and Shell77's servers is protected by 256-bit SSL encryption — the same standard used by leading banking institutions in Malaysia.
Shell77 has never and will never sell, rent or trade members' personal data to any third party for marketing or commercial purposes without your consent.
Your data is stored on servers protected by multi-layered security systems with strict access controls. Only authorised personnel may access member data.
We only collect data that is genuinely necessary for platform operations and clearly state the purpose of each data category collected in this policy.
You have the right to access, correct, download or request deletion of your personal data at any time through your account settings or by contacting our support team.
The Shell77 mobile app uses two-factor authentication (2FA) and local data encryption to keep your account secure even if your device is lost or stolen.
Shell77 takes the protection of members' personal data with the utmost seriousness. This Privacy Policy is drafted to clearly and transparently explain how we collect, process, store and protect your personal information when you use the Shell77 platform, including the website shell77.vip, the mobile app and all related services.
This document applies to all users of the Shell77 platform — whether you are a visitor just exploring our website, an active registered member, or anyone interacting with any of our service channels. By using the Shell77 platform, you agree to the data collection and processing practices described in this policy.
Shell77 complies with all applicable data protection laws, including the Malaysia Personal Data Protection Act 2010 (PDPA). We continuously strive to improve our privacy practices in line with technological developments and evolving legal requirements.
This policy is written in plain, easy-to-understand language by design. We believe every member has the right to know exactly what happens to their data — not just through fine print that nobody reads.
Shell77 only collects personal data that is genuinely necessary to provide, improve and protect our services. We do not collect excessive or irrelevant data. Below are the categories of data we collect and the purpose behind each:
| Data Category | Examples of Information | Purpose of Collection |
|---|---|---|
| Identity Data | Full name, date of birth, identity card number | Identity verification (KYC), fraud prevention |
| Contact Data | Phone number, email address | Communications, account verification, customer support |
| Financial Data | Bank name, account number (partial), transaction records | Deposit and withdrawal processing, AML compliance |
| Technical Data | IP address, device type, web browser, operating system | Account security, fraud detection, platform optimisation |
| Usage Data | Game records, wagering history, session duration | Service improvement, responsible gaming compliance |
| Cookie Data | Session cookies, preference cookies, analytics cookies | Improved user experience, platform analytics |
Shell77 never stores full credit or debit card numbers. All card payment information is processed directly by trusted payment processors and does not pass through our servers.
Every piece of data collected by Shell77 is used for a specific and legitimate purpose. We do not process your data for undisclosed purposes without first obtaining your additional consent. The following are the primary purposes for which your data is used:
Shell77 does not use your personal data to make automated decisions that could materially affect your rights or interests without appropriate human review.
Shell77 does not sell, rent or disclose members' personal data to third parties for their own commercial marketing purposes. However, there are limited situations where data sharing is necessary for the operation of our platform:
Every third-party service provider working with Shell77 is required to sign a data processing agreement ensuring they protect member information to the same standard we uphold.
Protecting members' personal data is a core technical and operational priority at Shell77. We continuously invest in security infrastructure to keep your data safe from both internal and external threats.
While we take all reasonable precautions, no security system can guarantee 100% protection. In the event of a security incident involving your data, shell77 will notify you within the timeframe required by applicable law and take immediate remedial action.
Shell77 uses cookies and similar tracking technologies to enhance user experience, maintain platform security and understand how members use our services. The following are the types of cookies we use:
You can manage your cookie settings through your web browser. However, disabling essential cookies may affect the functionality of the Shell77 platform. Continued use of our platform after the cookie notice is displayed is considered your consent to the use of cookies described here.
Shell77 does not use third-party advertising cookies or cross-site tracking technologies to monitor your online activity outside our platform.
Shell77 retains members' personal data only for as long as necessary to fulfil the purpose for which it was collected or to comply with applicable legal requirements. The following are our general data retention guidelines:
Once the retention period expires, your personal data will be securely deleted or fully anonymised using procedures that comply with accepted information security standards.
As a Shell77 member, you have the following rights regarding your personal data under the Malaysia Personal Data Protection Act 2010 and our privacy policy:
Request a copy of the personal data we hold about you at any time
Requesting correction of inaccurate or incomplete data held in our records
Requesting deletion of your personal data, subject to our legal obligations
Objecting to the processing of your data for specific purposes such as direct marketing
Receiving your data in a structured format for transfer to another service provider
Requesting a restriction on the processing of your data in certain situations while an investigation is ongoing
To exercise any of the above rights, you may contact the shell77 privacy team via email at [email protected] or through our 24/7 live chat. We will process your request within 30 calendar days from the date of receipt.
In operating the Shell77 platform, there are situations where members' personal data may need to be transferred to or processed in other countries, particularly in relation to technical infrastructure service providers and international game providers we work with.
Shell77 ensures that any cross-border data transfer is carried out with adequate safeguards, including:
While your data may be processed outside Malaysia in certain circumstances, the level of protection you enjoy under the shell77 privacy policy remains consistent regardless of where the data is processed.
Shell77 takes every privacy and personal data protection complaint seriously. If you have concerns about how we manage your data, or wish to exercise any of the rights set out in this policy, there are several ways to contact us:
We aim to acknowledge receipt of your complaint within three business days and provide a full response within 30 calendar days. For more complex cases requiring in-depth investigation, we will keep you updated on the progress of your case on a regular basis.
If you are not satisfied with our response, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia or the relevant regulatory body in your jurisdiction.
Shell77's privacy team consists of dedicated professionals fluent in both Malay and English. We ensure every enquiry receives the attention it deserves and is answered in a clear, easy-to-understand manner.
In today's digital world, personal data is an incredibly valuable asset. Every time you register on an online platform, you entrust a portion of your personal information to that platform. Shell77 does not take that trust lightly.
We understand that as a Malaysia user, you may have legitimate concerns about how your data is used by online platforms. Stories of data breaches, sale of personal information, and misuse of user data are all too common. That is why we have written this privacy policy in clear, plain language — not in legal jargon that is hard to digest.
Shell77's approach to privacy starts at the system design stage, not as an afterthought. The concept of "privacy by design" means every new feature, every new process and every new system we build begins with the question: "How does this design protect our members' privacy?" This is not just good practice — it is a core value embedded in the way we operate.
Shell77 also recognises that a good privacy policy alone is not enough — consistent and accountable implementation is what sets a platform that truly protects privacy apart from one that merely holds a well-written policy document. We conduct regular privacy audits and remain open to member feedback on how we can do better in protecting your data.